Santiago
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Rocio is based in Santiago, working primarily with clients in the region. She is responsible for building strong relationships with these key industry players, giving her keen insight and detailed understanding of corporate activity, industry dynamics and the most significant consumer trends.
Rocío Franco is a Senior Consultant at Euromonitor International. She leads research for travel, consumer finance and foodservice in Latin America, specialising in global narratives for foodservice, last-mile delivery services and loyalty. Rocio actively collaborates and engages via relevant media, and has participated as a speaker at Expo Antad (Mexico), Horeca Challenge (Colombia) Abastur (Mexico) and Expo Alimentec (Colombia), amongst others. She has also organised a regional foodservice panel for Euromonitor with speakers from Rappi, Alsea and Forbes Mexico.
Euromonitor’s loyalty stickiness ratio shifts loyalty from intention to behaviour, capturing how often monthly users return on a daily basis. Our latest Chart of the Month benchmarks customer stickiness and looks at the top three industry leaders.
Traditional loyalty KPIs are losing relevance. Metrics such as enrolment rates, breakage and points liabilities increasingly fail to show whether a programme is truly effective. They capture activity, not impact. What now matters is whether loyalty schemes measurably change customer behaviour.
Wellness has become a high value expectation for consumers, creating a strong opportunity for companies to integrate it into loyalty strategies. Its broad, adaptable scope allows almost any brand to embed wellness and form partnerships with health and wellness players. By rewarding progress on personal wellness journeys, companies create a powerful engagement loop that drives loyalty, relevance, and new revenue potential.
Delivery leads the consumer foodservice market’s recovery, making up 21% of the global consumer foodservice market in 2024, up from 9% in 2019, according to data analytics company Euromonitor International.