Buffets, a type of self-service restaurant, allow diners to serve themselves from a wide variety of dishes, with unlimited servings during a visit. While the price per dish tends to be higher than that of typical restaurant chains, the key value proposition of buffets lies in the freedom to enjoy multiple servings, providing a more indulgent dining experience.
The almuerzo ejecutivo (executive lunch) will be the main competition for self-service cafeterias across the forecast period, especially in urban areas. Popular among office workers and students, the almuerzo ejecutivo offers a compelling value proposition with freshly prepared, affordable meals tailored to busy individuals' needs.
The rise of home office setups, the growth of delivery services, and the availability of other affordable dining options have begun to reshape consumer behaviour, presenting significant challenges for traditional self-service cafeterias in hypermarkets. These establishments, which once relied on high foot traffic and convenience, are now seeing a decline in relevance as consumers increasingly turn to more personalised, flexible, and cost-effective alternatives.
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Self-Service Cafeterias
Self-service cafeterias are outlets where there is no (or limited) service content. Rather than table service, there are food-serving counters/stalls where customers take the food they require as they walk along, placing it on a tray. In addition, there are often stations where customers order food and wait while it is prepared, particularly for items such as hamburgers or tacos which must be served hot and can be prepared quickly. For some food and drink items, customers collect an empty container, pay at the check-out, and fill the container after check-out. Free second servings are often allowed under this system. For legal purposes (and the consumption patterns of customers), this system is rarely or never used for alcoholic beverages. Self-service cafeterias do not have a cover charge, customers are either charged a flat rate for admission (as in a buffet) or pay at the check-out for each item. Some cafeterias also charge by weight. Self-service cafeterias resemble contract catering self-service cafeterias such as canteens, dining halls and cafeterias located within institutions such as a large office building, school and universities. However, fully captive contract self-service cafeterias are excluded from consumer foodservice. Unlike fast food, self-service cafeterias feature a menu comprising full, regular meals, often with a large choice of first course, main course and desserts. As cafeterias can effectively serve large number of customers with comparatively few employees, they are often found within larger complexes, for example, department stores, shopping malls, travel foodservice (motorways stations, railway stations, airports). Self-service cafeteria examples include: Ciao (Autogrill), Flunch (Agapes Restauration SA), IKEA (Inter Ikea Systems BV)
See all of our definitionsThis report originates from Passport, our Self-Service Cafeterias research and analysis database.
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