Competitive Landscape
Amazon Faces Pressure From Fast-Growing Shein and Temu
Retail e-commerce in Italy remained highly concentrated in 2025, with Amazon leading by a significant margin but experiencing a notable decline in share over the previous five years. Amazon's share dropped from 31% in 2020 to 29% in 2025 (having had a short-lived rise to 33% in 2021), reflecting the gradual erosion of its dominance despite maintaining a clear lead over competitors.
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Overview:
Understand the latest market trends and future growth opportunities for the Retail E-Commerce industry in Italy with research from Euromonitor International's team of in-country analysts – experts by industry and geographic specialisation.
Key trends are clearly and succinctly summarised alongside the most current research data available. Understand and assess competitive threats and plan corporate strategy with our qualitative analysis, insight and confident growth projections.
If you're in the Retail E-Commerce industry in Italy, our research will help you to make informed, intelligent decisions; to recognise and profit from opportunity, or to offer resilience amidst market uncertainty.
The Retail E-Commerce in Italy report includes:
- Analysis of key supply-side and demand trends
- Detailed segmentation of international and local products
- Historic volume and value sizes, company and brand market shares
- Five year forecasts of market trends and market growth
- Robust and transparent research methodology, conducted in-country
This report answers:
- What is the market size of Retail E-Commerce in Italy?
- Which are the leading retailers in Retail E-Commerce in Italy?
- How is the rise of e-commerce and the expansion of modern grocery retail impacting traditional retail?
- How has the impact of COVID-19 and national lockdown impacted consumer demand?
- Which formats have benefited the most from stockpiling and enforced home seclusion?
- How will the wider economic impact of COVID-19 shape the retail landscape in the future?
- Where is future growth expected to be most dynamic?
Retail E-Commerce in Italy - Category analysis
Key Data Insights
Amazon Drives Second-Hand Surge as Italians Seek Value and Sustainability
Amazon Drives Second-Hand Surge as Italians Seek Value and Sustainability
Cortilia Expands Reach through Amazon Partnership and Omnichannel Integration
Household Spending Growth Slows as Consumers Prioritise Savings and Essentials
Amazon, Carrefour and Zalando Drive Technology Integration to Enhance Shopper Experience
Amazon and Temu Consolidate Marketplace Dominance as New Entrants Expand Reach
Sephora and Vinted to See Strong Growth in Health and Beauty and Circular Commerce
Amazon Faces Pressure From Fast-Growing Shein and Temu
Retail in Italy - Industry Overview
Discounters Attracts Value-Focused Shoppers as Spending Remains Cautious
Key Data Insights
Discounters Attracts Value-Focused Shoppers as Spending Remains Cautious
Retail E-Commerce Outpaces Traditional Channels with Digital Investment
Benetton Boosts Digital Outlet Sales to Capture Bargain Hunters
Discounters and E-Commerce Win Cautious Shoppers as Omnichannel Expands
Eurospin Expands through Value Focus as Competitors Lag
Brico Io and Louis Vuitton Set Innovation Pace with Digital Launches
Informal Retail
Opening Hours for Physical Retail
Seasonality
Christmas Holidays
Easter
Valentine’s Day/Father’s Day/Mother’s Day
Summer Holidays/Back to School
Country Reports Disclaimer
The following categories and subcategories are included:
Retail E-Commerce
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- Apparel and Footwear E-Commerce
- Personal Accessories E-Commerce
- Eyewear E-Commerce
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- Beauty and Personal Care E-Commerce
- Consumer Health E-Commerce
- Tissue and Hygiene E-Commerce
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- Consumer Appliances E-Commerce
- Consumer Electronics E-Commerce
- Toys and Games E-Commerce
- Drinks and Tobacco E-Commerce
- Foods E-Commerce
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- Home Care E-Commerce
- Home and Garden E-Commerce
- Pet Care E-Commerce
- Other Products E-Commerce
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- First-Party (1P) Marketplace E-Commerce
- Third-Party (3P) Marketplace E-Commerce
- Grocery E-Commerce
- General Merchandiser E-Commerce
- Apparel and Footwear Specialist E-Commerce
- Appliances and Electronics Specialist E-Commerce
- Home Products Specialist E-Commerce
- Health and Beauty Specialist E-Commerce
- Leisure and Personal Goods Specialist E-Commerce
- Other E-Commerce Retailers
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Retail E-Commerce
Online sales of new and used goods to the public from a business for personal or household consumption. This figure includes those purchases made via online marketplaces, assuming it is a business-to-consumer purchase. This figure includes the purchase of mobile apps, games, in-app purchases and downloaded versions of recorded music, film, video games, books, journals and magazines. Note: The streaming versions of these media types, which are not tracked in Retail. Goods purchased via quick-delivery services, such as Amazon Prime, are captured here, whereas the subscription fee for such services are excluded. Retail purchases made via hyperlocal or third-party delivery platforms are also included here, whereas the delivery fees are excluded. Retail E-Commerce includes cross-border retail e-commerce sales. Sales data is attributed to the country where the consumer is based, rather than where the retailer is based. This category excludes the following industries and channels: • Specialist retailers of motor vehicles; motorcycles, vehicle parts and fuel • The rental, hire and leasing of products • Wholesalers, cash and carry outlets • Consumer-to-consumer transactions • Informal retail which is not declared to tax authorities
See all of our definitionsWhy buy this report?
- Gain competitive intelligence about market leaders
- Track key industry trends, opportunities and threats
- Inform your marketing, brand, strategy and market development, sales and supply functions
This report originates from Passport, our Retail E-Commerce research and analysis database.
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